Refund Policy

The Caminantes mobile app and the guides on this website are free. There is nothing to buy in them, so nothing on this page applies to them.

This page is about Caminantes: Spanish for the Camino, the paid Spanish courses. Payments for those are handled by Paddle as merchant of record, not AFK Ventures. For most buyers that isPaddle.com Market Ltd; Paddle uses a different entity in some countries, such as Paddle.com Inc. for buyers in the United States and Paddle.com (Canada) Ltd for buyers in Canada. Whichever entity applies, Paddle take the payment, issue the receipt and issue any refund.

The policy itself is sections 6.3 and 6.4 of theTerms of Sale, which is the document that binds. It is reproduced in full below so that it can be read here, and it is the same text: this page and that one render one source, so they cannot come to say different things.

6.3 Your right to withdraw, and how it is lost

As a consumer in the EU you normally have 14 days to withdraw from a purchase of digital content, without giving a reason.

You lose that right if you ask for immediate access.What you buy is delivered to your account the moment the payment completes, so before a payment can even be started we ask you, on a screen of our own, to agree to two things together: that delivery begins straight away, and that you therefore lose the right to withdraw once it has begun.

It is a real gate, not a formality. The box is not ticked for you, the button does nothing until you tick it, and the server refuses to open a payment at all without it. Your answer is recorded against the transaction along with the version of these terms you were shown at the time, so which text you agreed to has an answer rather than an assumption.

If you have not given that consent, or delivery has not begun, the 14 days run as normal and you can withdraw by writing tocontact.afkventures@gmail.com or by contacting Paddle.

None of this touches 6.4 below, which is broader than the withdrawal right and applies whether or not you gave that consent.

6.4 Refunds beyond the withdrawal right

Separately from anything above, write to us if a purchase was a mistake or the thing is not what you expected. This is a small operation and a refund costs less than an unhappy customer. Refunds are issued by Paddle.

Your statutory rights are untouched by any of this. If the content is faulty or not as described, the remedies you have by law apply whatever this section says.

Read these in context in the Terms of Sale. Anything else, write tocontact.afkventures@gmail.com.